Two options are offered for merchandise delivery:
** Store Pick up
*Please note that some items may be subject to additional shipping and handling charges because of size or weight.
** We will require ID for instore pick up of items paid for through by PayPal.
Shipping charges are calculated and added to your order prior to your final checkout
Our online store is staffed Monday – Friday from 9:30 am and 6:00 pm. Orders are processed within one business day. Orders placed after hours will be processed the following business day, orders placed on the weekend will be processed the following Monday. We will contact you using the email address provided during the checkout process as soon as your order is available for pick-up.
Items shown as “in store” will be available for pickup within 1-4 business days. Please keep in mind that some items may require additional processing time for assembly. We will contact you when your order is available for pick-up. If you need an item right away please call us to confirm that the product is available before coming to our store as many of our items are transferred from off-site locations.
Items shown as ‘In Warehouse’ have additional wait times depending on the location of the warehouse it is sent from, details of approximate times are listed in parentheses ( ) after the warehouse location name in your shopping cart.
Government issued Photo ID is required for all in-store pickups with the name and address matching the order.
Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground or Canada Post (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. We reserve the right to refuse to fulfill any online orders. Thank you!